Privacy Policy

1. Introduction

The Saitong Brand Team ("we," "our," or "us") is committed to protecting the privacy and personal data of every individual who contacts our after-sales support service. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or customer support team.

By using the Website or submitting your information to us, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

2. Global Compliance

We strictly adhere to global data protection principles to ensure your intimate data is maximally protected.

You have the right to access, correct, or request deletion of any personal data we hold about you at any time. To exercise these rights, please contact us at support@saitong.help.

3. Data We Collect

We may collect the following categories of personal data only when you voluntarily provide it to us:

• Contact Information: Name (or alias), email address, and phone number for support communication.
• Order Information: Amazon Order Number to verify your purchase.
• Shipping Details: Physical address, provided only if you request a direct replacement shipment to a new address.
• Communication Records: Records of our support correspondence to ensure quality and continuity of service.

We do not collect payment card information, government IDs, or any biometric data.

4. Transaction & Shipping Logic

Please note that this website operates exclusively as a dedicated support hub and does not process direct sales. All standard refunds and exchanges are processed in accordance with Amazon's policies. However, if you request a replacement and require it to be sent to a new or different address, we will collect your shipping details solely to dispatch the new item directly from our fulfillment center.

Replacement shipping data is used exclusively for logistics purposes and is not shared with any third party beyond the carrier required to fulfill the shipment. This data is retained for no longer than 90 days after successful delivery.

5. How We Use Your Information

• To process and respond to your after-sales support requests.
• To dispatch replacement products upon approval.
• To verify order authenticity and prevent fraudulent claims.
• To improve our products and customer service quality.

We will never use your information for unsolicited marketing without your explicit consent.

6. Third-Party Services & Cookies

To provide efficient service, we utilize trusted enterprise tools including AWS (Amazon Web Services) for hosting and secure communications. These services may use essential functional cookies to ensure the site operates correctly. We never sell your data to data brokers or advertising networks.

7. Data Retention & Security

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected. Support correspondence records are retained for a maximum of 12 months. We employ industry-standard security measures including encrypted email communications and restricted access controls to protect your personal data from unauthorized access or disclosure.

8. Your Rights

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").